This is probably the first product I ever truly evangelized. I've owned the standard yellow Dyson vacuum for about 4 years now and it really is the best vacuum I've ever owned. The mere fact that I feel compelled to write about a vacuum should say a lot. If you know anyone else who has one of these Dyson vacuums, I'm sure you heard all about how great it is before.
You could be staring at what seems to be a clean carpet, run your Dyson over it, and be amazed by how much extra dust and dirt ends up in the canister. Amazing stuff.
Well, I'm pleased to tell you that Dyson has amazing customer service as well. About 2 years ago, a piece of the extendable hose ripped. I used it for a while like that, assuming it would be a big hassle to replace it. When I eventually got around to calling Dyson to buy a new hose, I was in for a big surprise. The representative took my name, address and the type of Dyson I owned. He asked what part was broken and then apologized and told me the part was on its way. That's right. I was not charged for the new hose.
This is what it means to have good customer service. By empowering their customer service reps to truly help customers, Dyson has ensured I will be a loyal customer for a long time. On top of that, 2 years later I'm still talking about that experience. How much did the hose cost? Probably $10. That's not much to pay for lifetime customer. How many other companies would pay the $10? Not too many, unfortunately.
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